The following are in addition to all Campus and System level technology policies and intended only to augment or clarify these policies with respect to specific areas of concern to HES. This document does not apply to HES Extension.
MU procurement requires that campus IT sign off on all technology purchases. Please contact MUHESIT@missouri.edu as early as possible as you plan to buy any computers, laptops, tablets, software, web services, printers, etc. to avoid any problems with your purchase being flagged and delayed by the campus procurement office or being flagged as an invalid use of an MU procurement card.
Note: computers, etc. purchased with grant funds are the property of the University unless your grant expressly allows you to buy computers or software for your own personal use. Only in very rare situations do grants allow this.
User permissions: Computers in HES all incorporate the standard MU virus checker software, but in many cases modern virus checkers are insufficient to protect against malware and other hazards. As an extra layer of security most HES computers operate in ‘User Mode’ which prevents inadvertent installation of viruses and other malware, but also restricts employee’s ability to install software. Please contact the HES IT support staff anytime you need software installed.
- We also have the ability to switch people to ‘Administrator Mode’ for short periods of time to allow our faculty and staff to install software themselves, especially if you will be taking a laptop off-campus for a while and will be beyond the assistance of the College IT support staff. Just contact the HES IT support staff if you need this option enabled.
- Finally in rare circumstances it may be necessary for a faculty member to routinely operate in ‘Administrator Mode’. This requires the faculty member and their chairperson to sign a document acknowledging risks and responsibilities. Please contact the HES IT Staff if you want to discuss this option.
Cloud computing and portable storage devices: Faculty and staff also routinely use various non-MU cloud computing services to access data remotely and to collaborate with colleagues at other institutions. The University has established a data classification system as a guideline for when it may not be safe to store certain types of data in a cloud computing service. Please refer to these guidelines https://www.umsystem.edu/ums/is/infosec/classification-definitions. These data classification guidelines also apply to memory sticks and other portable storage devices that you might take off-campus and risk accidental loss or theft. It is strongly recommended that any portable memory sticks or hard drives storing University data have data encryption enabled on the device. Please contact firstname.lastname@example.org for any questions about how to safely store and access your data.
Passwords: Per University regulations employees should never share their password with anyone else.
Backup your data: All faculty and staff are responsible for backing up any data they produce in the course of conducting University business. The College provides file servers for shared-collaborative data storage, which is backed up automatically. The College also provides a backup service for employees that keep all their data on their local computer or laptop. In some cases a portable hard drive or memory stick may be the best option to backup data. Please check with email@example.com if you have any questions about how to back up your data.
University computing resources are primarily for conduct of University business, but can be used for personal use as long as that use does not impose any additional cost or risk to the University (UM System Regulation). Installing software solely for personal use does impose a cost on the University and is not supported by the College. This would include games, special music/video/media software and other entertainment software unless it meets a specific business need of the University, such as software needed to manage a social media page for your department. Triggering a virus on your computer while accessing your personal Facebook page, playing a game, etc. would also violate the above.
The HES IT staff are employed to support University owned technology equipment for the conduct of University business by University employees. Uses of technology outside of this are not supported. The following are some examples of what does and does not fall under support by the HES IT staff:
HES IT does not provide support for personally owned laptops, computers, Fitbits, etc. The only exception is for personally owned Android and iOS (Apple) mobile devices for which the college IT staff will assist in getting the devices connected to the MU wireless system and assist in setting up access to your MU email account.
HES IT supports one primary computing device for each employee. This is due to limited funding and limited IT resources. The exception to this is shared resources like grad student lab computers or loaner classroom laptops. Faculty and staff can choose a desktop, laptop or tablet (within their department’s budget limits) as their one supported device. If an employee has funding to buy a secondary laptop they will also need to budget for paid support from TigerTech in the campus bookstore. The IT staff will give them advice on what to buy, but won’t provide setup or maintenance services.
‘University employees’ does include part time student employees, GRA’s, GTA’s, adjuncts, etc.
HES IT does not provide support for students who are not employed by HES, but they can get IT support from TigerTech and the DoIT help desk as part of the Technology fee they pay along with their tuition.
DoIT and the HES IT staff will determine standards governing certain types of computer hardware and software to facilitate communication between everyone within the College, to insure compliance with University policies, and to minimize the costs of technology. Please discuss any needs beyond the MU technology standards with the College IT staff.