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HES IT Help

  • Jonathan Weng – IT Manager
  • Joyce McReynolds – Desktop Support
  • Amber Francis – Web Design
  • HES Extension IT Support – (573) 882-2096 or etcs@missouri.edu

Since we are frequently away from our desks assisting faculty in several buildings, the best way to request IT help is to email MUHESIT@missouri.edu.

For after hours support please contact the MU Help Desk at 882-5000. Please note that the Help Desk has limited abilities in what they can assist with and many requests will be directed back to the College support staff.

If network problems, etc. are preventing you from using the MUHESIT email address you can leave voicemail for us at the following numbers.

Jonathan’s phone number: 884-8940
Joyce’s phone number: 882-0117 (Gwynn Hall) or 884-9133 (Clark Hall)

Technology Support Options

Informational Technology Support MUHESIT@missouri.edu (to reach both Jonathan and Joyce)

Jonathan Weng (wengj@missouri.edu) and Joyce McReynolds (mcreynoldsjt@missouri.edu) provide direct technology support to faculty-staff for situations such as: departmental computer and laptops questions, software installation or updates, configuring smartphones for MU use, hardware repairs, setting up new equipment, assisting with procurement for all hardware and software, use of campus and college server resources for data storage and collaboration, network technology questions, implementation of new technologies in support of research and instruction projects.

Please contact Jonathan and Joyce before buying any hardware/software or beginning any new projects involving technology as some technologies cannot be supported within the College and may incur additional expenses or not interact properly with other campus systems, such as servers or wireless.

The MU Help Desk is available for limited support after normal business hours. The Help Desk can be contacted by phone at (573) 882-5000.

Julie Shults (shultsj@missouri.edu)

Julie Shults is the Instructional Designer for the College of Human Environmental Sciences at the University of Missouri. She provides support directly to all HES faculty, adjunct faculty, graduate and undergraduate teaching assistants. For instructional design assistance, contact Julie by email at shultsj@missouri.edu or by phone at (573) 882-1473.

Learn more about instructional design/e-Learning at HES

Amber Francis (francisa@missouri.edu)

Amber is our web designer and handles all interactions with departmental web sites. To avoid any design conflicts or resource concerns, please direct requests regarding departmental web changes or updates through your chairperson, as many changes will require chair approval before Amber can implement them.

HES Extension Faculty and Staff should call (573) 882-2096 or etcs@missouri.edu for any technology issues.

Students with technology questions should contact the DoIT help desk at (573) 882-5000. TigerTech in the Student Center is also available to help with things like repairs, viruses and wireless configuration.

  • For problems with classroom projectors and other audio visual equipment contact the Academic Support Center (ASC) (573) 882-6703.
  • To checkout specialized classroom equipment, like microphones, contact Academic Support (ASC) at (573) 882-2723.
  • For custodial services or general maintenance or classrooms (cleaning, chalk replacement, etc.) contact Campus Facilities at (573) 882-8211.
  • For problems with network connections or wireless in classrooms contact DoIT at (573) 882-5000.
  • For classroom reservations ourschedule@missouri.edu.
  • For problems or questions with public computing sites contact DoIT at (573) 771-7483.
  • General information about public computing sites.